Shipping policy
See our Terms of Service for terms and conditions.
Shipping Guarantee
We offer the lowest shipping costs guaranteed at the time of shipment and provide you with the most reliable and recommended service depending on your order configuration and ship to location.
Something for Everyone
K.G. International can accommodate any order size, no matter if you are a family-owned business or a large company.
Our experts are here to help offer the best competitive prices, shipping methods and more. If you can’t find something on our website, contact us!
Shipping Policies
Please be assured that your items will ship out within twenty-four to forty-eight (24 - 48) hours of purchase.
Deliveries occur Monday through Friday, excluding holidays.
Overnight and Express shipping options are available as options in the checkout process.
FedEx Ground Shipping
FedEx will be used whenever possible. However, should your order exceed FedEx size or weight limits, LTL freight will be selected to speed delivery to you.
LTL Freight Shipments
All LTL shipments are scheduled to deliver between the hours of 8:00am - 3:00pm per industry standard guidelines.
Order Tracking
As soon as we ship your order, we’ll send you an email with the shipment tracking number so you can track your package. You can also always call (305) 499-9816 or contact us and we will be happy to assist you.
To track your recent orders, you must login into your account and check your recent orders. There you will find order tracking information if your order has been processed for shipment.
Estimated date of delivery is calculated on the website at the time of placing your order and depends on your choice of shipping method.
Credit card authorization and verification must be received prior to processing.
High Value Orders
We recommend you call to discuss large orders as both product and shipping discounts may apply.
Hazardous Shipments
The majority of our products are non-hazardous and are shipped by ground or air.
Hazardous products are shipped through a common carrier freight line.
Order Cancellation or Returns
See our Return and Refund Policy for more information on cancelling or returning orders.